Account, Ordering & Shipping

Do I need to open an account in order to shop with you?

No, you can check out as a guest every time if you wish.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us with the added bonus of being able to refer back to previous purchases.

PLEASE NOTE - If you are a wholesale customer, you will need to log-in every time you make an order.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard and VISA. There are no fees involved with using these cards. 

We also accept bank transfer for all wholesale orders. If you wish you pay via bank transfer, please select the ‘bank transfer’ option during checkout.

Can I amend or cancel my order?

If you need to amend your order, please call our head office immediately, or email us at sales@cottonandco.com.au and quote your order number. Hopefully, we haven’t shipped it yet!

How will I know if my order is confirmed?

After you have placed your order you will receive a confirmation email from us confirming that your order has been received. If you haven't received an order confirmation email, please check your junk mail, or email sales@cottonandco.com.au as the email provided may be incorrect. Please note, however, that orders will only be shipped when your payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you have created an account with us.

How & when will my order be shipped?

All Australian orders are shipped express via Australia Post & international orders are shipped via DHL Express. Orders ship in 1–2 business days.

How can I track my delivery?

Once your order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the status of your orders with the nominated delivery company the order has been sent through.

Can I change my shipping address after my order has been confirmed?

Yes, but please be quick! If you need to change your delivery details, please contact our team immediately by email: sales@cottonandco.com.au or 07 3630 1903.

   

Returns, Exchanges & Warranty

Can I return or exchange my order?

All returns must be made within 14 days of receipt & must be undamaged, unworn & in resalable condition. If you would like to return your item, Cotton & Co will offer a credit or refund for the full amount, less shipping costs. We are also happy to exchange an item for another size or a different piece. Please email sales@cottonandco.com.au to process your exchange or return.

Return postage to Cotton & Co is the customer’s responsibility. We are unable to offer any return or exchange on earrings for pierced ears due to hygiene reasons – unless the item is deemed faulty.

Unfortunately we do not offer returns or exchanges on sale items unless they are faulty or damaged.

I’ve received a faulty or incorrect item, what should I do?

We apologise if you have received a faulty item from us. Please contact our Customer Care Team at sales@cottonandco.com.au with an image of the product and order number and we will get back to you as soon as possible.

Please note that we have a 14 day returns policy.

Does Cotton & Co have a warranty?

Yes we do, all of our pieces come with a lifetime manufacturing warranty.

   

Cotton & Co Products

What do I do when an item I want is out of stock?

If the item you are wanting is out of stock, please click the 'email when in stock' button to be notified when it is due to arrive back in stock. Or email sales@cottonandco.com.au to see when it is due to be back in stock.

Can I have my piece repaired by a third party?

You most certainly can. However, any repairs, tampering or alterations of your piece by a 3rd party will void Cotton & Co’s Warranty.

Are you able to resize rings from your Vintage collection?

We do! However, we can only resize our vintage rings within a certain range. Feel free to contact us if you do require re-sizing and we'll see what we can do.

What action is Cotton & Co taking to be more sustainable?

A big priority for the Cotton & Co team is developing ways to minimise our carbon footprint. As a product-based business, we believe we have a responsibility to ensure we are working towards the most sustainable practices in our office, studio and production. We implemented a 2 year plan as of January 2019 to start incorporating greater sustainability practices across the business.

We have already implemented several changes including:

• Using fully recycled Australian Silver in our production.
• Swapping bubble wrap for sustainably sourced paper pack.
• Changing plastic sticky tape for sustainable paper tape with bio gum.
• Using recycled paper shipping boxes.
• Launching a vintage range consisting of pieces that we completely restored to reduce the need for newly mined materials.

Do you offer gift wrapping?

Yes we do! Just make sure to leave a message "please gift wrap" in the notes section when checking out.

Where can I purchase Cotton & Co Coin Rolls?

Cotton & Co coin rolls can be purchased through the Imperial Coins website. Additionally, we do offer private coin rolling in partnership with Melbourne Mint Coins, simply head to the Coin Rolling page for more information. 

What is the best way to store my Cotton & Co jewellery?

After wear, we recommend placing your jewellery back in it's pouch or box and storing it in a cool dry place. 

If you are looking to secure your jewellery collection in Brisbane, our partners at Imperial Vaults offer secure safety deposit box storage from less than $4/week. Simply head to their website to find out more.

   

Product, Care & Materials

I have my own coin. Can I have it set as a jewellery piece?

Unfortunately, we no longer provide this service.

Does Cotton & Co offer engraving?

Though Cotton & Co does not offer engraving services any qualified engraver will be able to assist with engraving of suitable pieces. If you need any advice about whether a piece can be engraved we would be happy to help.

Can I choose a coin year?

For most of our Heritage Coin pieces you can select the coin year as you add an item to cart. If you cannot see your year please click the 'email when in stock' button to be notified when it is due to arrive back in stock. Please note that not all years were minted.

Mintage years for coins are as follows:

Threepence
George V / Shield design: 1911 – 1936
George VI / Wheat design: 1938 – 1952
Elizabeth II / Wheat design: 1953 – 1964

Sixpence
George V / Shield design: 1911 – 1936
George VI / Shield design: 1938 – 1952
Elizabeth II / Shield design: 1953 – 1963

Shilling
George V / Shield design: 1911 – 1936
George VI / Ram design: 1938 – 1952
Elizabeth II / Ram design: 1953 – 1963

Florin
George V / Shield design: 1911 – 1936
George VI / Shield design: 1938 – 1952
Elizabeth II / Shield design: 1953 – 1963
Commemorative Parliament House: 1927
Commemorative Melbourne Centenary: 1934 – 35
Commemorative 50 Years of Federation: 1901 – 1951
Commemorative Royal Visit: 1954  

Crown
George V: 1937

One Penny
One Penny: 1911 – 1936
Kangaroo Penny: 1938 – 1964
One Half Penny: 1911 – 1939
Kangaroo Half Penny: 1940 – 1964

1 Cent
Elizabeth II First Portrait: 1966 – 1984
Elizabeth II Second Portrait: 1985 – 1991

2 Cent
Elizabeth II First Portrait: 1966 – 1984
Elizabeth II Second Portrait: 1985 – 1991

What materials do Cotton & Co use?

Silver

From the 1st of January 2019 all our silver pieces are made with recycled Australian silver, we personally oversee the sourcing and refining before it goes to production to create our Sterling Silver pieces.  

Gold

Gold is one of the world’s most valuable and sought after precious metals. We use a variety of gold mixes from 9ct (37.5% pure) to 18ct (75% pure) in a range of colours. These colours are created by mixed in other metals, for example additional copper is added to create rose gold.

Platinum & Palladium
Being some of the world's rarest precious metals they are not as often seen in jewellery not just because of their rarity but also because of the extreme temperatures required to work with them. But they have some amazing qualities including durability and low allergy rate.

How do I care for my piece?

We recommend keeping your jewellery clean and storing it safely in its original packaging in order to prolong its life and quality.

How do I find my ring size?

Please refer to our Size Guide to help you find your ring size.

Do any Cotton & Co pieces contain nickel?

All Cotton & Co pieces are nickel free.

   

Ceremonial & Custom

Do Cotton & Co create custom pieces?

Yes! Feel free to contact us via email to discuss your custom piece sales@cottonandco.com.au. If you’re in Brisbane, we’d love to sit down and discuss in person at our head office in Hamilton.

Do Cotton & Co do engagement and wedding rings?

We most certainly do! We offer fully custom pieces and we also have engagement rings in our new Vintage jewellery collection.

How long does it take to create a custom piece?

Generally, our custom pieces take approximately 8 weeks to produce, though this can vary. Once finalising the design on a piece, we will be able to provide an estimated completion date.

Does Cotton & Co offer payment plans for custom pieces?

Cotton & Co offers an in-house 2 part payment structure on custom pieces if requested. This includes an initial deposit & full payment upon shipment. Please email sales@cottonandco.com.au for further information.